Terms and Conditions of JOAN online store www.joanknits.com

Last updated: 11 November 2026

 

§ 1. General Provisions

1. The JOAN online store, available at www.joanknits.com (the “Store”), is operated by Joanna Wiernicka-Guzik, a sole trader conducting business at ul. Klonowa 6, 64-930 Dolaszewo, Poland, Tax Identification Number (NIP): 7642615422, National Business Registry Number (REGON): 545364237, e-mail: hello@joanknits.com (the “Seller”).

2. These Terms and Conditions set out the rules governing the use of the Store, the placement of orders, the conclusion of contracts for the sale of Digital Content, payments and the handling of complaints.

3. The Store primarily offers knitting patterns (e-books) and other digital materials delivered electronically, in particular in PDF format.

4. These Terms and Conditions are made available free of charge on the Store's website in a format that allows Customers to access, reproduce and save them.

5. Matters not covered by these Terms and Conditions shall be governed by Polish law, in particular the Polish Civil Code and the Polish Consumer Rights Act.

 

§ 2. Definitions

1. Store – the online store operated by the Seller.

2. Seller – Joanna Wiernicka-Guzik, as identified in § 1.

3. Customer – a natural person, legal entity or organisational unit placing an order.

4. Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.

5. Digital Content / Digital Product – data produced and supplied in digital form, in particular knitting patterns in PDF format.

6. Agreement – a distance contract concluded between the Seller and the Customer.

 

§ 3. Technical Requirements

1. To use the Store, Customers need a device with Internet access, an up-to-date web browser and an active e-mail address.

2. Opening PDF files requires software or an application capable of displaying this file format.

3. Customers should use up-to-date software and ensure that their devices are adequately protected.

4. The Seller shall not be liable for problems arising solely from the Customer's failure to meet the technical requirements, without prejudice to any rights granted under mandatory applicable laws.

 

§ 4. Information About Digital Products

1. All products offered in the Store are Digital Products unless expressly stated otherwise.

2. A detailed description of each product, including its format, contents and price, is provided on the relevant product page.

3. Knitting patterns may include written instructions, charts, photographs, links to video tutorials and other supporting materials. The exact contents of each product are specified in its description.

4. The colours and appearance of illustrations may vary depending on the screen and device settings used to view them.

5. Purchasing a Digital Product in the form of a knitting pattern does not transfer any copyright in the pattern to the Customer or grant the Customer the right to further distribute the file.

 

§ 5. Placing Orders and Conclusion of the Agreement

1. Orders are placed through the Store's website.

2. To place an order, the Customer must provide the information necessary to process the order and accept these Terms and Conditions.

3. The Customer selects a product in the desired language, adds it to the shopping cart, provides the required details and chooses one of the available payment methods.

4. Before placing an order, the Customer is informed of the total price and the key terms of the purchase.

5. An order involving an obligation to pay is placed by clicking a button clearly indicating that the order entails a payment obligation.

6. The Agreement is concluded in accordance with the messages displayed and the checkout process provided by the Store once the order has been successfully placed.

7. Confirmation of the order and conclusion of the Agreement is sent to the e-mail address provided by the Customer.

 

§ 6. Prices and Payments

1. Prices are displayed in the currency indicated in the Store and include taxes where required by applicable law.

2. Before placing an order, the Customer is shown the total amount payable.

3. The Store offers the payment methods currently available at checkout, which may include payment cards, BLIK, Apple Pay, Google Pay and Przelewy24.

4. The availability of individual payment methods depends on the Store's configuration, the payment service provider, the Customer's country and other conditions imposed by the relevant provider.

5. Orders are processed once payment confirmation has been received, unless otherwise stated in the Store.

 

§ 7. Delivery of Digital Products

1. Digital Products are delivered electronically, with no physical shipment involved.

2. Access to the purchased file may be provided on the order confirmation page and by e-mail containing a download link.

3. Detailed delivery rules are set out in the Digital Product Delivery Policy.

4. The Customer is responsible for providing a correct e-mail address and checking folders other than the main inbox, including the spam folder.

5. If the Customer experiences any problems receiving the file, they may contact the Seller at hello@joanknits.com.

 

§ 8. Use of Products and Copyright

1. Digital Products are protected by copyright to the extent that they meet the legal requirements for copyright protection.

2. Purchasing a Product grants the Customer the right to use it for personal purposes, including downloading, saving and printing a copy for their own use.

3. Without the Seller's prior consent, the Customer is prohibited, in particular, from sharing the file with other people, publishing it online, reselling it, distributing it, sublicensing it or using it to create and distribute copies of the pattern.

4. Purchasing a Product does not transfer any economic copyright in its content to the Customer.

5. These restrictions do not affect any rights that cannot be excluded under mandatory applicable laws.

 

§ 9. Right of Withdrawal

1. The rules governing withdrawal from the Agreement are set out in the Complaints and Refunds Policy.

2. In the case of paid Digital Content not supplied on a tangible medium, the Customer must give their separate, express and prior consent to the commencement of delivery before the expiry of the statutory withdrawal period and acknowledge that they will lose their right of withdrawal, subject to the conditions laid down by applicable law.

3. Merely accepting these Terms and Conditions does not constitute the separate consent and acknowledgement required above.

4. If the statutory conditions for the exception to the right of withdrawal are not met, the Customer retains all rights granted under applicable law.

 

§ 10. Complaints

1. The Seller is responsible for ensuring that Digital Content complies with the Agreement to the extent required by applicable law.

2. Complaints may be submitted by e-mail to hello@joanknits.com.

3. Where possible, a complaint should include the order details, a description of the issue and the Customer's preferred resolution.

4. Failure to provide all the information listed above does not deprive the Customer of any rights granted under applicable law.

5. Detailed complaint procedures are set out in the Complaints and Refunds Policy.

 

§ 11. Personal Data

Personal data is processed in accordance with the Privacy Policy available in the Store.

 

§ 12. Alternative Dispute Resolution

Consumers may use the alternative dispute resolution procedures available to them, including assistance from the relevant consumer protection authorities. Further information can be obtained from the competent local consumer ombudsman or other relevant authorities.

 

§ 13. Final Provisions

1. These Terms and Conditions are governed by the law applicable under the rules of private international law, without prejudice to mandatory provisions protecting Consumers.

2. In the case of Consumers, nothing in these Terms and Conditions excludes or limits any rights that cannot be excluded or restricted by contract.

3. The Seller may amend these Terms and Conditions for important legal, technical or organisational reasons. Any amendments shall not affect rights acquired under Agreements concluded before the amendments take effect.

4. The current version of these Terms and Conditions is published on the Store's website.